Shipping & easy exchanges, explained clearly.

1. Overview

We want you to be happy with your Lomilax order. This page covers how delivery and payment work, and how exchanges and refunds are handled for both unstitched suits and other Lomilax products.

2. Payment & Delivery

• Every Lomilax order is Cash on Delivery within Pakistan — most orders arrive in 2–4 business days.
• A non-refundable advance booking fee of PKR 350 is required at checkout to confirm your order (this protects against fake/prank orders). Transfer it via bank transfer, Easypaisa, or JazzCash and upload your screenshot.
• The remaining balance is paid in cash when your order is delivered.
• Delivery is free on every order — we don't charge any delivery/shipping fee.

3. Eligibility for Exchange

Standard, unaltered products are eligible for a 7-day easy exchange from the date of delivery. To be eligible, an item must be:

• Requested within 7 days of the delivery date
• Unused, unwashed, and in its original packaging
• Not a cut-to-order or customized item — see the exclusions below

Because unstitched suits are cut and packed specifically after you order, we offer exchanges rather than cash refunds for change-of-mind requests, unless the item arrived damaged, defective, or different from what you ordered (see Section 5).

4. Non-Returnable / Non-Exchangeable Items

Due to their made-to-order nature, the following cannot be returned or exchanged unless they arrive damaged or defective:

• Unstitched suits once the fabric has been cut or the seal opened
• Any suit sent for stitching through our optional stitching service
• Any item described as customized or made-to-order on its product page
• Wholesale/bulk orders (see Section 8)

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a fabric defect, or is different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement, exchange, or refund depending on the situation — this applies even to unstitched suits, since the issue is on our end, not a change of mind.

6. Refunds

Since the PKR 350 booking advance is paid via bank transfer, Easypaisa, or JazzCash, any approved refund of that advance is sent back manually to the same account or wallet used for payment, within 5–7 working days of approval. The remaining balance, since it's paid in cash on delivery, is simply not collected if an order is cancelled before delivery.

7. How to Request an Exchange or Refund

Message us with your order number, the reason for your request, and — for damaged or incorrect items — photos:

8. Wholesale & Bulk Orders

Wholesale orders are produced specifically against your order quantity and are not eligible for return or exchange for change-of-mind reasons, given the volume and cut-to-order nature of production. Damaged or incorrect wholesale orders are still covered under Section 5 above.

9. Questions

If anything in this policy is unclear, or your situation doesn't fit neatly into the categories above, reach out to us directly on our Contact page — we handle these case-by-case and are happy to help.